SHIPPING POLICY
This Shipping Policy formulates unified global logistics and delivery service standards for all orders of our official website, covering order processing, shipping rules, delivery cycle, service rights and interests and other full-link specifications, applicable to all customers and all regional orders covered by our global service scope. All logistics distribution services of the website will be implemented in strict accordance with this policy to ensure the standardization, unification and transparency of global shipping services.
In terms of shipping service rules, our official website provides permanent free worldwide shipping service for all on-site products, with no minimum order amount limit, no regional shipping surcharges, no hidden logistics fees and no additional service fees. All orders successfully paid by customers can enjoy free global shipping service automatically, regardless of the order amount, product quantity and delivery region. This free shipping policy is applicable to all jewelry products sold on the website, including necklaces, pendants, bracelets, rings and earrings, and covers all valid service regions of our international logistics system.
In terms of order processing time, we implement unified efficient processing standards for all global orders. After the customer completes order payment and the system confirms the payment is successful, our professional operation team will carry out order sorting, product quality inspection, accessory matching and sealed packaging work within 1 to 3 business days. All orders will be arranged for outbound shipment within the specified time limit, and there is no processing time difference between different regions and different order amounts, ensuring the fairness and efficiency of global order processing.
In terms of delivery cycle specifications, all global orders adopt a unified fixed delivery time standard. After the order is shipped successfully, the estimated delivery time for all regional customers is 6 to 12 business days. This delivery cycle is uniformly applicable to all global shipping orders, with no domestic and regional difference settings. We do not provide expedited shipping, priority delivery and other personalized logistics services, and all orders are delivered in accordance with the unified global logistics scheduling rules and delivery cycle.
In terms of logistics tracking and after-sales processing, after the order is shipped outbound, we will update the official logistics tracking number in the customer order background in a timely manner. Customers can query the real-time transportation status of the order through the official tracking channel. During the logistics transportation process, if there are normal delays caused by international logistics customs clearance, regional transportation scheduling and other objective factors, it will be included in the normal delivery cycle range, and we will actively follow up the logistics progress and synchronize the latest information.
For abnormal logistics situations such as lost packages, missing parts and product damage during transportation, customers can feedback through official customer service channels within a valid time. We will verify the logistics abnormal problems in a timely manner, and provide reasonable solutions in accordance with the after-sales policy and shipping policy to protect customers’ legitimate shopping rights and interests. Customers need to check the integrity of the package and products in a timely manner after receiving the goods, and put forward abnormal feedback in the first place if problems are found.
All shipping service rules of the website are based on the unified global standard, and no separate rule adjustment will be made for individual regions. We will continuously optimize the global logistics channel resources, improve the efficiency and stability of international transportation, and reduce the probability of logistics delay and abnormal problems on the premise of maintaining free global shipping service. Any shipping-related disputes and service problems will be handled in strict accordance with the provisions of this Shipping Policy to ensure standardized and transparent service processing.