CUSTOMER SERVICE POLICY
This Customer Service Policy formulates standardized service specifications and commitment standards for all shopping behaviors on our official website, aiming to provide every global customer with professional, efficient, fair and humanized online shopping service experience. All services provided by our official website will strictly abide by the policy provisions, covering order consultation, pre-sales guidance, logistics inquiry, after-sales return and refund, problem solving and other full-link service contents, ensuring that every customer can obtain timely and effective service support during the whole shopping cycle.
For pre-sales service, our customer service team provides professional product consultation and shopping guidance for all customers. Customers can consult product size, material, wearing effect, matching suggestions, inventory status and other related information through official service channels. We guarantee that all consultation replies are true, accurate and detailed, helping customers fully understand product characteristics before purchasing and make suitable purchase decisions. We support global customer consultation without regional restrictions, and uniformly provide standardized English service replies to ensure smooth communication for all users.
In terms of order service, we implement unified standardized processing rules for all orders worldwide. The official website takes US Dollar (USD) as the only unified settlement currency for all transactions, and all product prices, discount calculations and order settlement amounts are subject to USD pricing. All valid paid orders will enter the automatic processing queue immediately, and we will complete order sorting, quality inspection and packaging within 1 to 3 business days to arrange outbound shipment. There is no regional difference in order processing efficiency, and all global orders enjoy the same fast processing standard.
In terms of logistics service, we provide permanent free worldwide shipping service for all products on the site, with no minimum order amount, no hidden shipping fees and no regional surcharges. All global orders adopt unified international logistics distribution standards, with a fixed delivery cycle of 6 to 12 business days, covering all countries and regions served by our logistics system. We do not provide expedited distribution services, and all customers will follow the unified global delivery cycle to receive goods, ensuring the fairness and consistency of global logistics services.
In terms of after-sales service, we implement a customer-friendly return and refund mechanism. All eligible products support a 60-day return period calculated from the date of customer receipt of goods. After receiving and verifying the returned goods, we will complete the refund review and processing within 5 to 10 business days, and the refund will be returned to the customer’s original payment account. Our customer service team will actively follow up the whole process of after-sales orders, answer customers’ after-sales questions in a timely manner, solve problems such as product matching, logistics abnormality and order errors, and fully protect customers’ shopping rights and interests.
We attach great importance to every customer’s shopping feedback and service experience. Customers can put forward service suggestions, complaints and problem feedback through the official designated channels. We will record, verify and reply to all valid feedback within a specified time, and continuously optimize product quality, service process and logistics system according to customer needs, so as to continuously improve the overall shopping experience of global users.